What should I do if the item is not received or not as described?Please contact ArtsOfNepal with detail problem and if possible with picture. After reviewing, ArtsOfNepal will get back to you within 2 business days. Please make sure to return items within 14 business days after the delivery for the full refund. Anything after that will not be eligible for full refund or any refund at all depending on the situation.What should I pay attention to when returning the item?Please make sure to ship it securily along with the tracking number. If items is lost during the return and no tracking number is provided, ArtsOfNepal will not issue refund. Also, make sure to get RMA number from ArtsOfNepal customer serivice and put it on the label or inside the packing slip.When will I receive the refund?ArtsOfNepal will access the problem with the problem and within 2 business days after receiving the product, ArtsOfNepal will credit your credit card or debit card.How do I get the shipping cost for the returned item(s)?If the cause of the return is based on ArtsOfNepal's oversight, customer will get the credit forfull incurred shipping cost. But if the cause of the return is due to the buyers oversight then buyer will have to pay in full, for the incurred shipping cost.What does local return mean?Return local means items being return to the closest warehouse of ArtsOfNepal for the purpose of saving money, reducing hassels (logistic, customs) and expedite the refund for the buyers that are returning items.It's easy for our main target Nepali buyers living in Nepal however Europe, South America and North Amrican customers can return products easily to our USA warehouse faster and for cheaper cost.How does local return work?Buyers from the following continent can use the local return: North America, Europe and South America. If buyer is not happy with the product, after following the return procodure, buyer can return the item(s) to our USA warehouse. All of our stated return policy apply to the local return as well.What are the advantages of local return for the buyers?1. Faster return of the product resulting faster refund.2. Less customs hold up as research has shown.3. Cheaper shipping cost.